How to get help from Syntralyn Technologies

If something isn't working or you have a question, here's the quickest way to reach our support team and what to have ready so we can help you fast.

The ways to contact us

You can reach Syntralyn Technologies support in a few ways:

• Email: repairs@syntralyntech.nz — best for non-urgent questions and anything with screenshots or attachments.
• Phone: +64 21 406 293 — best when you need to talk something through or it's urgent.
• Support portal: https://syntralyntech.nz/helpdesk — log a request online and track its progress.

Our support hours are Monday to Friday, 9:00 AM – 5:00 PM. If you contact us outside these hours, we'll get back to you the next business day.

What to have ready

You'll get help faster if you have a few details on hand before you get in touch:

1. Your name and the email address or account your service is under.
2. A short description of the problem — what you were trying to do, and what happened instead.
3. Any error message you saw (a photo or screenshot is perfect).
4. What device you're using (for example, a Windows laptop, a Mac, an iPhone, or an Android phone).

What happens next

When you contact us, we create a support ticket — a record of your request with its own reference number. We'll send you that number by email so you can refer back to it. One of our team will review your request, and we may reply with a few questions, a fix you can try yourself, or a time to connect and sort it out together.

Still need help?

If you're not sure who to contact or your issue is urgent, call us on +64 21 406 293 and we'll point you in the right direction.